FAQ's

Q: How much should I expect to save?
A: Naturally, this depends on the medications you order. In general, you can save anywhere from 30% to 80% on your prescription costs, compared to prices you would pay in the United States. For the past 9 years the mail order component provides an average savings of 48% on daily maintenance medications. It is important to note that the mail order component is effective in about 90% of the more expensive name brand medications and therefore may not provide any savings in about 10% of cases. To check prices click here.

Q: Are there any age restrictions?
A: No. Anyone can participate and start saving immediately. Unlike insurance programs, there are no income, age, pre-existing condition, deductible, or waiting period restrictions.

Q: Does my doctor need to know about my program?
A: No. The Rx Card program does not affect the way you are cared for by your physician.

Q: Can I use the program if I sign up for a Medicare prescription plan?
A: Yes, members can use the program anytime they need to purchase a prescription that is not covered by their Medicare prescription plan or any other insurance. Many of our Medicare Members utilize the plan when they are in the Medicare Prescription "Doughnut Hole.

Q. What if my medication does not appear in the Price Search?
A: Some medications may not be listed because they may be new medications that have not been entered into the database or it is a medication that can not be purchased through mail order. If you do not see your medication in the Price Search, you should call in to see if it is available and maybe not apperaring in the database.

Q. How can I place an order?
A: You can place an order by mail, fax, phone, email or on-line. For more information click here.

Q. Will I need a prescription to order medication on-line?
A: Yes. Before you place an order you must be examined by a licensed physician in the United States, and obtain a recent (less than 6 months old), written prescription for each medication you wish to buy. Your prescription will be reviewed by an International physician, who can then issue a prescription for a pharmacy to fill.

Q. When will I need a new prescription?
A: An International pharmacy can fill your prescription in 90-day installments, and will continue to refill the total amount of medication prescribed by your physician for up to one year. When one year has expired or your prescription has run out of refills, you must get a new prescription.

Q. Why can't you send more than a 90-day supply?
A: At this time, a 90-day supply is the maximum quantity of medication allowed to be purchased from on-line pharmacies for personal use by U.S. citizens.

Q. How do I order refills on my prescription?
A: It is really simple to place refills. You can phone, fax, mail, email or process your refill order on-line. If you are contacting us by fax or mail, you will need to print a refill ordering form or have one sent to you. For more information click here.

Q. Why are International drug prices lower than U.S. prices?
A: Most countries have government price controls on prescription drugs - the United States does not. Drug manufacturers must negotiate prices for their products with the International governments; this keeps medications affordable for consumers. In the United States, prices are unregulated. Additionally, when you buy International drugs you may also benefit from the favorable exchange rate between the International Currencies and U.S. dollar.

Q. Are all drugs less expensive internationally?
A: No. The majority are less expensive, but there are exceptions.

Q. How much do I pay for shipping?
A: You pay just $9.95 shipping for all International orders. The shipping fee is per order, not per medication. You may also save on shipping costs if more than one person in your household places an order at the same time. For example if a husband and wife place orders at the same time, you will only be charged one $9.95 shipping fee for both orders.

Q. How do I pay for my order?
A: You can pay using VISA, MasterCard, Discover or check. You can enter this information in the Billing section of your on-line patient profile form. All prices are listed and paid in U.S. Dollars. If you need more information about payment methods give us a call at 1-800-758-1751.

Q. Can I use my U.S. insurance coverage to pay for my prescription?
A: No. International pharmacies cannot accept payment from a U.S. insurer. You will be provided with a receipt which you can submit to your insurance company.

Q. How long will it take for my order to arrive?
A: It depends. If you have ordered a new prescription, it will generally take 18-25 days to be processed and shipped to your door. If you have ordered a refill of an existing prescription, it should arrive in 14-21 days. The shipping times also assume there were no issues with a prescription or payment method or any other possible issue that could delay the processing time. It is recommended that you try to order about 30 days in advance of your medications running out to insure plenty of time to receive your medications. Please note: A package may be held by held by U.S. customs for up to 30 days. Unfortunately, this is beyond the control of the fulfilling pharmacies, and you will need to consider this possibility when timing your orders.

Q: What guarantees do the International pharmacies provide that I will receive my order that I placed with you?
A: Given that you have provided your correct delivery address, if your order does not arrive within 30 business days, we will offer to reship the package at no expense to you, or provide you with a full refund.

Q. What is your return policy?
A: All of the countries we work in prohibit returns of prescription medications. Safety and quality control at our on-line pharmacy ensures you receive the proper medications.

Q. Are International drugs as high in quality as the drugs I can buy locally?
A: Yes. All the prescription drugs provided by the International pharmacies are approved by their country's respective health and regulatory bodies. Each country has a federal regulatory body which monitors health and safety risks related to the sale and use of drugs. Additionally, many drugs sold by International pharmacies are manufactured in the same facilities as drugs sold by American pharmacies. The medications you buy were likely produced under identical conditions to the medications you buy locally.

Q. What about the inexpensive generic drugs offered by International pharmacies? How are they regulated?
A: A generic drug is simply a copy of a brand-name drug. It is allowed to be produced and marketed after the brandname drug's patent has expired. Because generic drug manufacturers do not have to pay the cost of researching and developing the drug, it is less expensive to produce. This makes it less expensive for you to buy. In addition, because the patent laws differ from country to country, many generics become available in other countries long before they become available at your local US Pharmacy. Therefore, you can access cost saving generic medications several years before you will ever see them at your local pharmacy. In order to be approved for distribution, a generic product must be proven to contain the same active ingredient at the same strength as its name-brand counterpart does. It's the same medication, just less expensive.

Q. Why does medication from some International Pharmacies look different from the medication I buy at home? Why do some International medications have a different name?
A: Any differences you notice between U.S. and International drugs are simply differences in packaging. An International drug may come in a different container than you are used to, or the medication itself may be a different color or shape (a pill instead of a capsule, for example.) These differences are purely superficial - the active ingredient in your medication is the same. Fundamentally, the medication you receive from an International pharmacy is the same as the medication you would normally take. Additionally, a small percentage of brand name medications are marketed in other countries under a different name. As mentioned previously this difference is purely superficial.

Q. The medication itself may be safe, but what do you do to ensure quality when it is dispensed, packaged and sent to me?
A: All prescriptions filled are dispensed by licensed pharmacies in their respective countries and the facilities are staffed by health care professionals, licensed pharmacists and pharmacy technicians. These are the people who check your order multiple times to ensure you are receiving the appropriate medication in the correct quantity and at the highest quality. When you submit your medication order, this is what happens:

1. Your personal and medical information is reviewed by trained quality-assurance staff member.
2. A physician re-checks your medical information in order to verify your prescription(s).
3. Your medication order is entered into on-line pharmacy software, where it is automatically checked for drug interactions. This is a particularly important step if you are taking more than one type of medication.
4.A pharmacy technician fills your order and reviews your prescription information again.
5.Your prescription is run through one final check by a licensed pharmacist before it is shipped to your home.

Q. Is it legal for International pharmacies to fill American prescriptions?
A: Yes. Your American prescription and your medical history are reviewed by a licensed physician. If the physician approves your prescription, it is legal for the pharmacy to fill it.

Q. Are there any medications you don't sell?
A: Yes. Most of the medications available internationally can be purchased on-line, but some medications are not yet available in other countries. You can find out which products are available through the convenient on-line drug search or by speaking to a representative in our call centre. The international pharmacies also do not offer any narcotic, habit-forming, or controlled substances such as Valium or Tylenol 3. It is illegal to ship addictive or controlled medications across the US border. Also, for reasons of safety and quality, it is not possible to ship refrigerated medications from an international pharmacy.

Still Have Questions: Call 1-800-758-1751